Returns & Exchanges
We want you to love your hair as much as we do, which is why we offer a 30-day window for returns on all Eva NYC products. If you are not completely satisfied with your purchase, we are here to help you find a better match for your hair goals.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at home.
Pack Your Products
Securely pack your items in their original packaging or a sturdy box, ensuring all lids are tightened to prevent leaks during transit.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing