Frequently Asked Questions
Everything you need to know about Eva NYC products and orders.
Are Eva NYC products cruelty-free and vegan?
Yes! All Eva NYC products are certified cruelty-free through Leaping Bunny and are 100% vegan, containing no animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for products purchased directly from our site. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do your hair tools come with a warranty?
Absolutely. All Eva NYC hair tools include a 1-year limited warranty that covers manufacturer defects from the date of purchase.
Are your aluminum bottles recyclable?
Yes, our packaging is made from 100% recyclable aluminum. Simply rinse the bottle and place it in your curbside recycling bin after removing the pump or cap.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for interest-free installments.